All links are emailed automatically and will vary in the amount of time it takes to be sent to you.
If you cannot see an email from us it can be due to the following:
- You didn’t give it enough time for payment to be processed – This can take time and is beyond our control. To check if there is a payment issue review your Paypal/credit card statements.
If you have a receipt for your payment but do not have an email from A Plus Teaching Resources & have waited 1 hour:
- Check your Junk email folder – 99% of emails are here because we are not on your safe senders list.
I have checked my junk email and I cannot see my email:
- Your EMSP SPAM filter is blocking our emails- This happens depending on a number of things and is beyond our control. You will need to add us to your safe senders list. We find this is an issue with some Department of Education Email addresses, but not all! Contact Customer Care who will resend your links to an alternative email. If you want to use your product at school you can forward the email to your work email at a later date.
- Your in-box is FULL – Again this is usually an issue with Department of Education Email addresses. Contact Customer Care with an alternative email address who will resend your links
- You entered an invalid email address – Contact customer Care with the email address you want us to send your products to